Shipping & Returns

Do you ship internationally?

No, currently we do not offer shipping to destinations outside of the United States.

Why don’t you ship to Hawaii or Alaska?

We are currently set up logistically to only ship to mainland states within the US. In the near future, we will be expanding coverage into Hawaii and Alaska.

Do you ship to PO Box Addresses?

When placing your order please ensure the address you provide is a physical address and doesn’t contain any PO Box addresses, as we do not currently ship to them.

Will all of my items be shipped together?

We ship all items together at one time where possible. If any items are out of stock, we will remove those items from your order and ship the remaining items. You will only be charged for items we ship to you.

How can I track my order?

Once your order is shipped from our warehouse, we will email you with a shipping confirmation containing a UPS tracking number, which you can use to track your order.

My order still hasn’t arrived and it says that it has been shipped, what can I do?

Once your order is shipped from our warehouse, we will email you with a shipping confirmation containing a UPS tracking number, which you can use to track your order. Didn’t receive a Tracking Number? Give us a call at 1-877-500-7999 and someone from our Customer Support Team will be happy to help.

How do I return or exchange product purchased on the Genuine Health Online Store?

Purchased a product and changed your mind? No problem! You may exchange it for another product, or request a refund – Simply fill out this form.  In either case, the product must be unopened with labels intact and shipping back to Genuine Health will be done at the customer’s expense. Please note that we do not offer refunds or exchanges on expired product. All Return Requests must be submitted within 30 days of ordering.

If you have questions give us a call at 1-877-500-7999 and someone from our Customer Support Team will be happy to help.

I purchased from another vendor/store and am unhappy, will Genuine Health process my refund or exchange?

If you are unhappy with a product you have purchased from another vendor/store, bring back the item in its original, unused condition (including all original packaging and tags) accompanied by the receipt, to the original place of purchase (subject to retailer return policy). Please note that expired product is not eligible for return or exchange. If you have questions give us a call at 1-877-500-7999 and someone from our Customer Support Team can help you out.